Remarkable model performance makes news headlines and compelling demos, but these advances rarely translate to a lasting impact on real-world users. A common anti-pattern is overlooking the dynamic, complex, and unexpected ways humans interact with AI, which in turn limits the adoption and usage of AI in practical contexts. To address this, I argue that human-AI interaction should be considered a first-class object in designing AI applications.

In this talk, I present a few novel interactive systems that use AI to support complex real-life tasks. I discuss tensions and solutions in designing human-AI interaction, and critically reflect on my own research to share hard-earned design lessons. Factors such as user motivation, coordination between stakeholders, social dynamics, and user’s and AI’s adaptivity to each other often play a crucial role in determining the user experience of AI, even more so than model accuracy. My call to action is that we need to establish robust building blocks for “Interaction-Centric AI”—a systematic approach to designing and engineering human-AI interaction that complements and overcomes the limitations of model- and data-centric views.